1.1 All children in a Shared Private (1:2) or a Triple lesson (1:3) must swim with partner(s). Sports Generation will honour the booking for the first two lessons of the term. If Sports Generation are not able to find suitable partner(s) by the third lesson, the client will have the following options:
1.1.2 The booking can be changed to a private lesson or a shared private lesson if moving from a triple lesson for the remainder of the term. The client will pay the difference for the remaining lessons within the term.
1.1.3 The client should find suitable partner(s) of similar age and ability to join the lesson. If the pairing does not work, the client must choose option 1.1.1 or 1.1.2.
1.1.4 Sports Generation pay a fixed cost to the pool owner and coach, irrespective of the number of swimmers that are booked therefore all spaces must be filled, or the appropriate payment must be made to change the class to a private or a shared private lesson.
1.1.5 If the client’s child is in a class with another child that is no longer able to participate, Sports Generation does not expect the remaining client to change their class size, move class time/day or find a suitable partner.
2.1 If the client’s child is assessed as working toward Beginner 3, the child will not be allowed to swim in any slots before 4.00 pm unless they book a private (1:1), a Shared Private (1:2), or a Triple (1:3) lesson with partner(s) that the client has brought to Sports Generation. The partners must be of similar age and ability.
2.2 Sports Generation will inform the client if the child is in a level whereby they must move to a more suitable venue.
3.1 Unfortunately, Sports Generation cannot hold unpaid places any longer than 24 hours, outside of the priority booking period. If Sports Generation does not receive payment within 24 hours of the booking email being sent, the space will be released.
3.2 It is the client’s responsibility to have reviewed the booking information and venue information prior to the lessons. This will be sent to the client via email. Sports Generation will not offer a replacement lesson, credit or refund for any client that misunderstands the booking or venue information. The booking information and venue information will be sent to the client via email and prior to the first lesson to allow time for the client to contact the office if they have any questions.
3.3 By making a booking and payment with Sports Generation, the client has agreed to the terms and conditions.
3.4 Sports Generation will offer a maximum of one permanent lesson time change per term if there is alternative availability. Sports Generation are not responsible for schedule conflicts. Whilst Sports Generation will do their best to accommodate an alternative day or time, future replacement lessons, credit or refund will not be offered.
3.5 Sports Generation cannot offer a class change during an intensive course. If the client’s schedule conflicts with their booking, future replacement lessons, credit or refund will not be offered.
3.6 Payment must be made in full, prior to the lessons starting. The child will not be able to partake in any lessons if the full payment has not been made.
3.7 Sports Generation reserves the right to review and change prices of the lessons termly
4.1 During the termly priority booking period, a client will have a two-week period to rebook into their allocated slot, for the following term. After this two-week period, other Sports Generation clients or new Sports Generation clients are free to book any unpaid places.
4.2 Due to the success of the Sports Generation programme, it is common that some classes might be overbooked as a child moves up to the next level. If a class is fully booked, the last client to pay, within the two-week priority booking window, will have to change their slot.
4.3 Sports Generation will communicate the priority booking dates via the client newsletter, prior to receiving the priority booking email.
4.4 Sports Generation will communicate the priority booking dates in the main priority booking email.
